Parking management
is a matter of trust.
Enforcement you can stand behind
Clear signage, reasonable grace periods, a transparent appeals process and a documented escalation procedure – all of which can be viewed before you sign. The result: a process that you can stand by in front of tenants, landlords and the press, because it stands up to scrutiny.
Ethics is not a marketing claim, but a standard of operation
Many providers claim to be ‘fair’ on their websites. For us, fairness is a measurable operational standard: documented complaint rates, individually reviewed appeals, and regular reporting to you on escalations and outcomes. We were the first car park operator in the UK to achieve CO₂ neutrality certification – not because it sounds good, but because we believe that a service provider working on your premises must also take responsibility for the way in which it does so.
Data protection that will win over your legal department.
Parking space management involves number plate recognition, and number plate recognition involves personal data. We know that your IT and legal departments are keeping a close eye on this. That is why our system has been designed from the ground up to be GDPR-compliant and is supported by actago GmbH as our external data protection partner: one of Germany’s leading specialists in data protection and information security, with over 70 certified consultants.
Three principles that guide every project.
Whether it’s enforcement, paid parking or CCTV surveillance: these principles apply at every location, in every sector and for every assignment.
We begin every project with a discussion about your specific challenges. Which areas are affected? Who are the user groups? What hasn’t worked so far? We’d also be happy to arrange a site visit with you. Only once we have understood your situation will we propose a solution. Not the other way round.
From camera planning and installation right through to day-to-day operation and customer service: you’ll have a dedicated point of contact who manages the entire process. No being passed from one department to another, no having to explain everything from scratch.
Capacity utilisation, peak periods, enforcement results, revenue figures: all in a single report that your asset management, senior management and procurement teams can put to immediate use. Board-level reporting – not as an optional extra, but as standard.
Does that sound like what you’re looking for?
Tell us about your situation. We’ll take a look at your circumstances and give you an honest assessment of whether and how we can help. 15 minutes, no strings attached, straight to the point.
Enforcement you can stand behind
Car park enforcement doesn’t have the best reputation in Germany. We know that. And we know that, as the client, you’ll ultimately be the one having to answer the questions – from tenants, visitors, patients, your board or the press.
Clear signage
Drivers know what the rules are before they park. No hidden conditions, no illegible signs.
Transparent appeals process
Any driver may lodge an appeal. Each appeal is examined on a case-by-case basis. The process is documented and transparent.
What happens if a driver lodges an appeal?
Objections are part and parcel of the process. What matters is how they are dealt with. Our process is structured in such a way that each case is assessed individually and that you, as the client, do not have to worry about a thing.
Receipt of the appeal
The driver lodges an appeal via our online portal, which documents every step of the process in a legally compliant manner. Our back-office team confirms receipt and begins the review. You, as the client, will not be charged.
Case-by-case assessment
Every appeal is assessed on a case-by-case basis: camera data, timestamps, signage, grace periods. No automatic rejection, no standard response. If the appeal is valid, the contractual penalty will be waived.
Communication with the driver
The driver receives a clear response, including the reasons for it. If the request is rejected, the next step in the escalation process is explained. The entire process is documented and can be viewed at any time.
Reporting to you
You will receive regular reports on the volume of appeals, their outcomes and trends. We will only contact you proactively if a case requires your direct attention. Everything else is handled in the background.
Ready for a partner who thinks for themselves?
Let’s spend 15 minutes finding out how our approach suits your location. No strings attached, straight to the point and with no sales pressure.
Frequently Asked Questions
We begin with a site survey and a discussion of your requirements. This forms the basis for a plan covering camera layout, signage and a timetable. Installation takes place outside your peak hours, with clear milestones and full transparency. It usually takes just a few weeks from the initial discussion to the system going live.
No. Our back-office team handles all customer service matters: appeals, enquiries and payment processing. You will only be notified if a case requires your direct attention. We take care of everything else.
Our enforcement process is documented and available for inspection at any time: signage, grace periods, escalation procedures and appeal processes. We will show you the entire process before the contract is signed, so that you can review it and explain it to third parties.
Sie erhalten regelmäßig aktuelle Reports mit Kennzahlen zu Auslastung, Enforcement-Ergebnissen und Umsatzkennzahlen, die Ihr Asset Management und Ihre Geschäftsführung direkt nutzen können. Das Reporting ist im Service enthalten – keine Zusatzkosten.
We combine an ANPR backend, which is already operational at over 9,000 locations across the UK, with an on-site German team and sector-specific playbooks for the retail, hospitality, residential property and healthcare sectors. Added to this is a documented, fair enforcement process and a model that is free of charge for you as the client. No other provider on the German market currently offers this combination.